Click
here to download the booking terms and conditions in PDF form
PLEASE READ THESE CONDITIONS BEFORE BOOKING
Your Holiday Contract is with R&T Tours. The tours featured in this
brochure are operated by JJ and KJ Rowley, trading as R&T Tours
of 3 Quadrant chambers, Market Place, Romford Essex RM1 3EH. The air
holidays in this brochure are ATOL protected as we hold an Air Travel
Organisers Licence granted by the Civil Aviation Authority. Our ATOL
number is ATOL 5873. In the unlikely event of our insolvency, the CAA
will ensure that you are not stranded abroad and will arrange to refund
any money you have paid to us for an advance booking. For further information
visit www.atol.org.uk. The tours in this brochure can only be booked
through R&T Tours. These Booking Terms and Conditions set out the
terms on which you contract with us.
HOW TO BOOK - In order to avoid disappointment, we
recommend you telephone our office on 01708 737222 to check availability
and make a provisional booking. When you have made a provisional booking
over the telephone, you will be asked to send us a completed R&T
Tours booking form from the centre of our brochure and a non-refundable
deposit of £20 per person for UK bookings, £35 per person
for Continental bookings and, £100 per person in respect of flights.
Your signature on the booking form confirms your acceptance of the Terms
and Conditions for and on behalf of all the members of your party and
the person who signs the booking form accepts responsibility for payment
for all the persons in the group and is responsible for keeping all
party members informed as to booking details. On receipt, we will send
you a confirmation invoice and a form to apply for FA approval. A contract
will exist as soon as we issue a confirmation invoice.
DEPOSIT AGAINST DAMAGE - At least 2 weeks prior to departure
we require each club to secure an amount of £250 via a nominated
Credit Card as a deposit against damage caused by any member of your
party during the tour. The nominated Credit Card will only be debited
(up to a limit of £250) in the event of damage or loss being reported
and substantiated to us by the holiday park or hotel concerned within
3 weeks of your return.
PAYMENT - The balance of the holiday price must be
paid no later than eight weeks prior to the departure date for all tours.
All bookings made within eight weeks of departure must be paid in full
at the time of booking. If you do not pay the full cost within eight
weeks of the departure date we reserve the right to treat your booking
as a cancellation and the cancellation charges below will apply. On
receipt of the full balance from you, we will send you your itinerary
and details of your match fixtures.
PRICE - We reserve the right to notify you of any increase
in the brochure or advertised price before accepting your booking. After
the confirmation invoice has been issued the price of your holiday is
subject to the possibility of surcharges in limited circumstances. A
surcharge will only be levied for variations in transportation costs,
including the cost of fuel, increases in published air fares, taxes
or fees chargeable for services such as landing taxes at airports, the
exchange rate applied to the particular package or if the UK or Overseas
Government or Regulatory Body introduce or increase taxes. Even then,
the company will absorb an amount equal to 2% of your holiday price
(excluding insurance premiums and amendment charges) before passing
on any surcharge to you. Only amounts in excess of this 2% will be surcharged.
Surcharges will be notified by a revised confirmation invoice which
will be sent to you. If the surcharge would increase the total holiday
price by 10% or more, you may cancel your booking within 14 days of
the date of issue of the revised invoice and obtain a full refund of
all payments made, except for any premium paid to us for holiday insurance
and amendment charges. Should the above-mentioned price variations be
downward then the price of your holiday will be accordingly reduced
and any refund due paid to you. Within 30 days of your departure date
the price of your holiday will not be subject to any surcharges at all.
VARIATION & CANCELLATION BY YOU - We will make
every effort to assist you if you wish to alter your arrangements. Requests
for an amendment must be made in writing via our website or by post.
You may have to pay an amendment charge of £50 per booking which
may be charged whether or not we succeed in making your requested amendment.
If the change to your booking results in the tour price being increased,
you are responsible for paying the additional amount due and where you
request that the number in your party be reduced, the remaining party
members may have to pay additional charges such as room supplements,
if applicable.
All cancellations must be advised by you in writing, and signed by the
signatory of the booking form. Cancellations are effective on the day
they are received by us. The following cancellation charges will be
payable by you, depending upon the number of days prior to departure
we receive your notice of cancellation.
Days prior to departure date & percentage of cancellation
charges
More than 56 days Deposit only
35-56 days 50% of tour cost
29-34 days 75% of tour cost
28 days or less 100% of tour cost
Please note for tours cancelled more than 56 days prior to departure,
your full deposit will be charged, regardless of the actual amount paid.
[Insurance premiums paid are not refundable but if your cancellation
falls within the provisions of your travel insurance policy you may
be able to make a claim].
VARIATION BY US - We are occasionally forced to make
changes to your tour and reserve the right to do so. Most changes will
be minor. A significant change is one which materially alters your tour
and would include, for example, a change of pick-up point, departure
date or quality of accommodation. If a significant change is to be made,
we will endeavour to inform you as soon as is reasonably practicable
if there is time before your departure. In the event of a significant
change occurring within four weeks of your departure date, we will,
if possible, offer alternative arrangements or, if these are not acceptable
to you or your party, make a full refund to you. If you cancel and receive
a full refund following a significant alteration made for any reason
other than force majeure defined below, you will receive the following
compensation calculated according to the number of days prior to departure
you were notified of the change.
Days prior to Departure Date the Notification of Change was
sent & Compensation per person
More than 42 days £5
29-42 days prior £10
15-28 days prior £13
0-14 days prior £15
Where we offer alternative accommodation, we will endeavour to provide
alternative accommodation in the same area as your original tour. If
the standard of accommodation is lower then the accommodation originally
booked, we will refund the difference in the brochure price. If the
standard of accommodation is higher, you must pay the difference. We
retain absolute discretion to re-arrange match fixtures. In the unlikely
event that due to circumstances beyond our control your teams play teams
of a different age group and standard, we are not responsible.
If after departure we are unable to provide a significant proportion
of the services we have agreed to provide as part of your tour, we will
do our very best to make suitable alternative arrangements. If we cannot
do so, or you refuse to accept these for good reasons, we will arrange
to fly you back to your UK departure airport (if your tour included
flights) or to transport you to the point where our contract of services
commenced as soon as we reasonably can.
FORCE MAJEURE - We do not accept liability for any
loss, damage or expense arising from a change or cancellation to your
tour which occurs as a result of unusual or unforeseeable circumstances
beyond our control, the consequences of which could not have been avoided
with all due care. Such events would include, for example, war, threat
of war, riot, terrorist activity, natural or nuclear disaster, technical
problems with transport, fire or adverse weather conditions, [decisions
of the Football Associations and overseas] or other similar events beyond
our control. We do not accept responsibility for you or your party if
you contravene any law or regulation of any of the countries visited
during your tour.
TICKETS, PASSPORTS AND VISAS - You will require a passport
for all the European tours featured in this brochure. It is your responsibility
to ensure that you and all members of your party hold a valid passport
and obtain the appropriate visa(s). We recommend that you apply for
a passport and/or visa well in advance of the departure date. For further
information about passports contact (HM Passport Office, Petty France,
London SW1). We do not accept responsibility for any loss caused by
the failure of you or any member of your party to obtain a valid passport.
It is important that you check the details on your confirmation invoice
when you receive it. In the event of a discrepancy you should contact
us [or the travel agent].
HEALTH - At the time of printing no vaccinations are
needed for any of the destinations featured in our brochure. We recommend
you check with your doctor whether vaccinations are required when you
have booked your tour.
PHOTOGRAPHS - By signing our booking form and your
acceptance of these Terms and Conditions, you are also agreeing that
we may, if appropriate, use any photographs taken by us or our representatives
of individual players or teams in any R&T Tours' publicity or advertising
documentation, our website and our brochure.
TOUR PARTICIPATION - It is a condition of participation
in one of our tours that you agree to accept the authority and decisions
of our employees, tour leaders and representatives whilst on tour with
us. If in our opinion, the enjoyment or safety of others on your tour
is jeopardised by the conduct of you or any member of your group, that
person may be required to leave the tour. In these circumstances, we
will be entitled to recover compensation for any damage caused by the
offending party and/or the person who signed the booking form. We accept
no responsibility for making arrangements for the offending party to
return home.
HEALTH AND SAFETY - You must ensure that sufficient
adults attend the tour to supervise your group. We are not responsible
for the conduct of other teams whom your group may play against.
COACH TRAVEL - Transport is by standard or luxury coach.
You are responsible for meeting the coach at the times specified in
your itinerary. In the event that you are late, we are not responsible
if the coach has departed. If your lateness results in your subsequent
late arrival at match fixtures, we are not liable to you if the match
does not proceed. In the interests of safety, it is the responsibility
of you and all your party to ensure that hand luggage is stowed safely
and the aisles are kept free from obstruction. Each member of the party
may carry one large suitcase and one item of hand luggage per person.
It is your responsibility to insure against the risk of loss or damage
to all packages and personal effect.
FLIGHTS & OTHER TRANSPORT SUPPLIERS - Additions
to your group may be accepted subject to availability. The price of
your flight may have increased at the time of your booking and in these
cases we will contact you to advise the new price. Some airlines will
accept changes to passenger names but there will be an administration
charge payable by you. As between you and the suppliers of transport
the conditions of the supplier will apply. These conditions may be subject
to international conventions which limit and/or restrict the suppliers'
liability.
OUR RESPONSIBILITY FOR YOUR TOUR - We accept responsibility
for ensuring that your tour is as described in our brochure (subject
to any significant changes that you are advised of before departure)
and the services offered reach a reasonable standard. If a part of your
tour is not provided as promised, subject to these booking conditions,
we will pay you reasonable compensation if we agree that the standard
of service provided was inadequate and has affected the enjoyment of
your holiday up to a maximum of three times the cost of your travel
arrangements.
We accept responsibility for personal injury or death caused by the
proven negligence of our employees, agents, suppliers or sub-contractors
acting within the course of the employment and scope of their authority.
We do not accept responsibility where the failure to perform or improper
performance was due to: (i) your own acts or omissions or the fault
of any member of your party; (ii) acts of a third party not connected
with the provision of your tour and which were unforeseeable or unavoidable
or (ii) an event which neither we or the supplier of the service(s)
could have foreseen or avoided even with all due care. If you suffer
death, injury or illness during your tour arising out of an activity
which does not form part of the inclusive arrangements booked with us,
we are not liable in any way but we will offer assistance if possible.
COMPLAINTS PROCEDURE - In the event that you experience
any problems with your holiday you should advise our representative
in resort so that we can attempt to resolve the problem at once. If
the problem cannot be resolved in the resort, we will ask your group
leader to complete a complaint form and we will undertake a full investigation
on your return to England and report back to you. You must advise us
in writing of any complaint within twenty-eight days on your return
to England (or your home area for a UK tour). Your failure to take either
of these steps will affect our ability to investigate your complaint
and may impact the way your complaint is dealt with. In the event of
any dispute arising between us, the dispute will be governed by the
laws of England & Wales under the exclusive jurisdiction of the
English courts.
BROCHURE ACCURACY - We have spent a great deal of time
and care ensuring that the details of the tours offered in this brochure
are accurate at the time of printing. Unfortunately, there may be times
when an advertised facility is modified or not available due to, for
example, adverse weather conditions or poor volume of support or other
factors beyond our control. We therefore reserve the right to alter
or vary the contents of the brochure at any time before we enter into
a contract with you. In these circumstances we will notify you of such
changes prior to confirmation of your booking. This brochure is valid
between September 2005 and September 2006.
INSURANCE - It is a requirement of booking that you
and all members of your party to obtain adequate travel insurance. [We
are able to offer cover with UK Insurance Ltd. The details of the level
of cover and costs are detailed below. If you do not require our travel
insurance]. You must obtain travel insurance of adequate [at least the
same] cover and must provide us with full details of your insurer at
the time of booking. We do not accept responsibility for any loss or
expense arising from your failure to secure adequate insurance cover.
INSURANCE DETAILS
Summary of Benefits per insured person
Cancellation & Curtailment Up to final invoice cost
Medical expenses and Repatriation £500,000
Luggage and personal money £750 adult/£250 child up to 16
Single article limit £200
Personal liability £500,000
Personal accident £5,000
Policy excess - UK based Holidays - £10 in respect of claims
for cancellation and curtailment only.
All other holidays - £35 per person in respect
of all claims other than loss of deposit only,
where an excess of £10 per person applies.
CLUB EQUIPMENT £300
CHARGES PER PERSON
UK Up to 6 days £4.90 per person (including Insurance Premium
Tax).
CONTINENT - Up to 3 days £8.00 per person (including Insurance
Premium Tax).
Up to 5 days £13.95 per person (including Insurance Premium Tax).
Up to 10 days £16.95 per person (including Insurance Premium Tax).
The scheme is Underwritten by Fortis Insurance Ltd. Claims are handled
by: Hillier Buchan Ltd,. Medical Emergency Services Assistance International.
The R&T Tours Insurance cover is compulsory for all persons travelling
(unless we have received details of suitable alternative cover for the
entire party by the time the final invoice payment is due). Please note,
the deposit payment requested by R&T Tours does not include any
element of insurance premium for your group. If you wish to be covered
from the date of booking, please add the appropriate insurance premium
(in full) for the entire party to your deposit payment. In all other
cases, the travel insurance premium payable will form part of your final
invoice payable will form part of your final invoice payable 8 weeks
prior to departure and cover will take effect on receipt of the same.
YOUR FINANCIAL SECURITY
As a member of the Association of Bonded Travel Organisers Trust Ltd
(ABTOT), an association approved by The Department of Trade and Industry,
this company has provided a Bond to meet the requirements of package
tours regulations 1992. This Bond provides security for money paid over
by you and for your repatriation in the event of the company’s
insolvency.
BEWARE OF OPERATORS WHO ARE NOT BONDED.
|
 |
